Stellar survey results for customer service and water quality
May 12, 2021
Riverina Water’s latest Customer Satisfaction Survey has given the county council high marks for water quality and customer service.
Both returned very high (>4.5 out of 5) or high (>3.75) levels of satisfaction from a representative sample of 500 residents.
Other highlights from the survey results included:
- All attributes of water quality rated high levels of satisfaction, with supply reliability rating the top water quality attribute (4.67).
- Satisfaction with customer service was high, with an average rating of 4.46.
- Eighty-four percent (83.95%) of respondents were satisfied with their dealings with staff, with 71% rating their experience the highest score of ‘5 – very satisfied’.
- Satisfaction with individual attributes of customer service was also high, with all eight attributes rating at least a high level of satisfaction. Six from seven areas rated very high levels of satisfaction (>4.5)
“These are fantastic results, but what is most impressive is the consistently high satisfaction levels year on year,” Riverina Water CEO Andrew Crakanthorp said.
“We take great pride in providing safe and reliable drinking water to the region with exceptional customer service.
“Congratulations to all of our staff, and thank you to the community for their ongoing support and recognition of our work.”