We're COVID Safe

Oct 11, 2021

We're a registered COVID Safe business and have taken proactive steps to adapt our operations.

Our office is open for Customer Service enquiries.

In line with NSW Public Health Orders, please have your proof of vaccination ready when entering.

QR Code sign in and mask-wearing are also required.

We ask that you please be kind to our staff, they are there to help and ensure the safety of everyone.

To find out more about getting proof of vaccination, visit nsw.gov.au/covid-19/vaccination/proof

Frequently Asked Questions

How is Riverina Water managing the potential impact of COVID-19 on its operations?

Safe and reliable water supply is a critical service. We implemented many precautionary measures at the start of the pandemic and have taken different levels of action as required based on the current situation.

In addition, Riverina Water is a registered COVID Safe business with the NSW Government.

I need to pay a bill or have an enquiry, do I have to come into your office?

Our office is open under the current eased restrictions for regional NSW. However, if you prefer not to come into office, you can pay your water account online or by using one of the other methods detailed on your bill. You can also pay via credit card using Bpay on 13 18 16 or direct with us on 6922 0608.

If you are unable to pay using other methods, please contact us on 6922 0608. For all other enquiries, you can phone us, email admin@rwcc.nsw.gov.au or submit an enquiry online.

If you do visit us, we ask that you please sanitise your hands on arrival, abide by social distancing and follow any other directives, such as face masks as per the Public Health Order.

What if I’m experiencing issues with my water supply or need to report a fault?

For all urgent water supply issues and emergencies, call us immediately on 6922 0608 as normal. This service is available 24 hours a day, seven days a week.

You can report a non-urgent fault online.

I’m experiencing financial hardship, how can you help?

Anyone experiencing hardship due to COVID-19 or other circumstances should contact us on 6922 0608 to discuss how we can help you further.

Under our existing Water Billing Hardship Policy, customers can make an application and we will be assessing these as a priority. The application form can be submitted online.

Can COVID-19 be transmitted by water?

No. There is no evidence COVID-19 (coronavirus) can be transmitted via water.