Terms and Conditions - Direct Debit and Financial




Payments by Direct Debit

Riverina Water  offers a simple and convenient way to pay your Water Account.

Direct Debit makes it possible to arrange periodic payments directly from your bank, building society or credit union to pay your water account. (N.B. Direct debiting is not available on the full range of bank accounts.  If in doubt, please contact your financial institution).

Weekly, Fortnightly, Monthly and Full Account Value deductions are available through our direct debit facility.

To establish a Direct Debit Payment functionality please complete the Riverina Water Direct Debit Request (DDR) form and return to Riverina Water. 


Will Direct Debit cost extra?
There’s no additional cost however your normal bank transaction charges may apply.

Can anyone else use my account?
No.  Only the account you nominate can be used to pay the bill.

Do I still have to pay my bill by the due date, if I choose Direct Debit?
Yes, Direct Debit does not relieve you of your obligation to pay in full, by the due date.

If I have requested my Full Account Value to be deducted, how will I know whether my account has been paid?
A message will appear on the front of your Water Account “This account will be paid by direct debit as per your request”.  Your financial institution statement will also show the direct debit deduction.

What happens if I change address, change bank details or wish to cancel my direct debit deduction?
It is YOUR responsibility to notify us should your circumstances change.  Contact our customer service staff on 02 69220608.

What happens if I do not have sufficient funds in my financial institution account at the time of the direct debit?
Should there be insufficient funds you may be liable for (certain) bank charges.  If three attempts are dishonoured then Riverina Water may terminate your Direct Debit arrangement.

For further information about Direct Debit please contact our Customer Service Staff on 02 69220608.
(Please note: If any changes to the property ownership occur this direct debit arrangement will be terminated).

Payments by Direct Debit
Request Service Agreement

Riverina Water issues this Direct Debit Request (‚DDR™) Service Agreement         (User id 181776)

    1. Riverina Water's commitment to you
      1. Riverina Water will give you at least 14 days notice in writing if there are changes to the terms of the drawing arrangements
      2. Riverina Water will keep information relating to your nominated financial institution account confidential, except where required for the purposes of conducting direct debits with your financial institution
      3. Where the due date is not a business day, Riverina Water will draw from your nominated financial institution account on the nearest business day. (Payments requested weekly/fortnightly/full account value will be drawn out on Thursdays, and payments requested monthly will be drawn on the last working day of each month).


    1. Your commitment to us
      1. It is your responsibility to:
      2. Ensure your nominated account can accept direct debits
      3. Ensure there are sufficient funds available in the nominated account to meet each drawing on the due date. (Please remember to take into account delays when Public Holidays occur)
      4. Advise us if the nominated account is transferred or closed, or the account details change
      5. Arrange a suitable payment method if Riverina Water cancels the drawing arrangements
      6. Ensure that all account holders on the nominated financial institution account sign the DDR Schedule. You should direct all enquiries about your direct debit to Riverina Water on  02 69220608


    1. Your rights
      1. Subject to the terms and conditions of your Riverina Water Account, you may alter the drawing arrangements by contacting us on 02 69220608. We require at least 7 working days before the draw date to undertake your request, should we receive such advice, for any of the following:
        • Deferring an individual drawing
        • Suspending future drawings
        • Cancelling the drawings completely
      2. Where you consider that a drawing has been initiated incorrectly, you should contact Riverina Water on 02 69220608
      3. Riverina Water shall provide at least 14 days notice to the customer should the terms of the Direct Service Agreement change. If you have any questions about those changes you may ring Riverina Water on 02 69220608


    1. Other information
      1. The details of your drawing arrangements are contained in the DDR Schedule
      2. Riverina Water reserves the right to ask that instructions from a customer, to stop or in any way alter the drawing details, is in a written, verbal or electronic form
      3. Riverina Water reserves the right to cancel drawing arrangements if three consecutive drawings are dishonoured by your Financial Institution and to arrange with you an alternate payment method
      4. Your financial institution may charge dishonour fees against your drawing account. Riverina Water reserves the right to recoup dishonour fees and recovery costs directly from the customer
      5. The terms and conditions of your Riverina Water account also govern your drawing arrangements
      6. Drawing arrangements will automatically be cancelled should Riverina Water receive notification (through a Section 603 Certificate application) of the sale of the property


  1. Privacy and Personal Information Protection Notice

Riverina Water will collect and store personal information relating to your nominated financial institution account for the purpose of conducting direct debits.  The supply of this information is limited to Administrative staff conducting the direct debit service

Please Note the above Agreement details for your reference